Shipping and Refund F.A.Q’s

Do you offer refunds? No

ALL SALES ARE FINAL, and we do not offer refunds. However, we want you to be happy with your purchase.

Do you offer exchanges? Yes

We will gladly offer an exchange or store credit on (NON CUSTOM) apparel within 7 days of your tracking number delivery date. You must contact us within 5 business days of delivery. The products must be returned in the same (new) condition that you received them in. All exchanges must have a return merchandise authorization (RMA) code to be processed. UNAUTHORIZED EXCHANGES will not be returned to the customer under any circumstances.

Perfume and lotion is final sale/no exchange/no refunds.

Shapewear is final sale/no exchange/no refunds

Buyers are responsible for return shipping fees unless other arrangements have been made. Don't hesitate to get in touch with customer service at: SALES@OHSOPRETTAE.COM

Ms. Oh So Prettae/Oh So Prettae is not responsible for lost packages, replacing your order, or providing a refund once you receive your tracking number. Don't hesitate to get in touch with your local United States Postal Service (USPS) for correspondence and to file a dispute after you have received your tracking number.